Account and security

Only the dealer owner can open Settings. Managers and staff cannot open these pages.

Email and authentication

Open Settings, then Account. Under Account basics, the owner can review the account email and authentication type. These details cannot be edited there directly.

Reset your password

As the owner:

1. Open Settings, then Account.
2. Under Password, select Send password reset.
3. Open the message sent to the account email and follow its official link.

Managers and staff should use Forgot password? on the sign-in page because they cannot open Settings.

Use a unique password that is not used for another service. Never share a password or reset link.

Contact CaseLink about deletion

In the current production version, Delete account opens a pre-addressed email draft to hello@getcaselink.com. No deletion request is submitted until you send that draft from your email application.

To stay in the browser, preferably use the CaseLink support form. Choose Account and access, use Account deletion as the subject, and enter the email address of the affected account.

Support handles dealer-owner and staff deletion manually during the beta because an account may be connected to a dealer workspace, inventory, and shared images. Never send your password, a reset link, or other credentials.

Respond to unexpected changes

If you notice an unexpected change:

1. Change your password through the official application.
2. Record the time and affected areas.
3. Contact support through the support form.